Usually within 2 working days. Once we have received and checked the item, your deposit will be refunded. Some banks can take 3-5 working days for the returned amount to show on your statement.
Providing there are still 5 working days before your rental starts you can amend your rental dates. Please get in touch to do this.
Unfortunately fraudsters can try to use stolen identities to rent and buy things. Date of birth helps us to prevent stolen identities and bank cards from being fraudulently used. This data is never shared.
We accept most major debit and credit cards, please note you will need to input your billing zipcode for security reasons.
You may cancel your rental free of charge up to five working days prior to the scheduled start date. Cancellations made after this point will incur a 100% cancellation fee.Rental periods may be extended after dispatch, subject to availability and our standard rental extension pricing. Please note that any discounted rates offered for committing to a longer rental period in advance will not apply to extensions made after dispatch.
Your rental starts upon successful delivery to you and ends upon either drop off at a UPS Point.
We ship to all US States excluding: Alaska, Hawaii, Puerto Rico U.S. Virgin Islands Guam, American Samoa & Northern Mariana Islands
Yes, all of our rentals are extendable. Please visit the product page to view the extension fee per day.
All of our rentals are delivered with UPS.
Simply drop it off at any UPS Store® when you are done.
Our courier partner will send you an email to let you know your options, these are usually re-attempt delivery the next day or offer collection form a local UPS Store.
Unfortunately due to the value of items, our courier partner is unable to leave items in a safe place outside.
Every order must be shipped to either a residential or business address. Our courier partners do not offer delivery services to PO boxes, mailbox facilities or freight forwarding services.
Yes, it is normally an option to change the delivery to a UPS Store after dispatch, please follow your tracking link.
If your return date is a bank holiday and your local return point is shut, please drop off the item the following business day by 11:00am.
As an online platform, we are unable to allow entry to our warehouse. We require all bookings to be made through our website.
We can arrange a pickup from your address for a £6 fee the day after your rental finishes, the pickup will occur between 9:00am - 5:00pm.
Currently we don't offer any alternatives.
Very occasionally we will dispatch your item early due to reasons including bank holidays, your original return date in your confirmation email still applies.
Yes, free online support is available with every rental, we also provide a comprehensive user guide with every product.
We don't charge for normal wear and tear, however loss or damage to an item that will prevent us from renting the item out to another customer will be chargeable to your payment card. Repair or replacement charges will be carried out at cost price to us.
