We accept most major debit and credit cards, please note you will need to input your billing postcode for security reasons.
It's free to cancel a rental up to 2 working days before the start date, after this point a full refund is not available as we will have dispatched your item.
Providing there is still 2 working days before your rental starts you can amend your rental dates, please get in touch to do this.
Unfortunately fraudsters can try to use stolen identities to rent and buy things. Date of birth helps us to prevent stolen identities and bank cards from being fraudulently used. This data is never shared.
Once the item has been received back to us and checked, your deposit will be refunded (usually within 48 hours). Some banks can take 3-5 working days for the returned amount to show on your statement.
England, Scotland and Wales. For the Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please contact us as additional delivery costs will apply.
Yes, all of our rentals are extendable. Please visit the product page to view the extension fee per day.
Between 9:00 am and 5:30 pm on your selected delivery date.
Simply drop it off at any UK Post Office® with the included pre-paid return label by the end of the day. Alternatively we can arrange a collection from your address for a £6 fee, this can be added via visiting www.envio.rentals/extend after you have made your initial booking. Large items like our carpet cleaner come with free home pickup.
Our courier partner will either deliver to a neighbour or re-attempt delivery the next day, we won't start your rental period until successful delivery has occurred. You will receive a tracking link email on the day prior to delivery, usually on the delivery day you will be notified of a 2 hour delivery slot.
We can arrange a pickup from your address for a £6 fee the day after your rental finishes, the pickup will occur between 9:00am - 5:00pm.
Very occasionally we will dispatch your item early due to reasons including bank holidays, your original return date in your confirmation email still applies.
Unfortunately we are not setup to offer local pickup and return at this time.
If your return date is a bank holiday and your local return point is shut, please drop off the item the following business day by 11:00am.
No, EnvioPlus membership is completely optional. Being a member brings added benefits for an annual fee.
You can cancel at any time, however your annual membership fee will not be refunded for the current year.
Yes, UK freephone support is available with every rental, we also provide a comprehensive user guide with every product. Our support phone number is provided once you make a booking.
We don't charge for normal wear and tear, however loss or damage to an item that will prevent us from renting the item out to another customer will be chargeable to your payment card. Repair or replacement charges will be carried out at cost price to us.