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When will my deposit be returned?

Usually within 2 working days. Once we have received and checked the item, your deposit will be refunded. Some banks can take 3-5 working days for the returned amount to show on your statement.

Payment & Booking

What payment methods do you accept?

We accept most major debit and credit cards, please note you will need to input your billing postcode for security reasons.

What is your cancellation policy?

It's free to cancel a rental up to 2 working days before the start date. After this point a refund is not available as we will have dispatched your item.

Can I change my booking dates?

Providing there are still 2 working days before your rental starts you can amend your rental dates. Please get in touch to do this.

Why do you ask for my date of birth when making a booking?

Unfortunately fraudsters can try to use stolen identities to rent and buy things. Date of birth helps us to prevent stolen identities and bank cards from being fraudulently used. This data is never shared.

Delivery & Return

Where do you currently deliver?

England, Scotland and Wales. For the Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please contact us as additional delivery costs will apply.

Can I extend my rental if I need more time?

Yes, all of our rentals are extendable. Please visit the product page to view the extension fee per day.

What time will my rental product be delivered?

All of our rentals are delivered on a Pre-12:00 service, our courier partner will provide a 1 hour delivery window early on the delivery day if not before.

How do I return the item after the rental?

Simply drop it off at any DPD Pickup Shop® with the included pre-paid return label by the indicated return time on your booking, typically this is 12:00 noon. There are over 6,000 DPD Pickup Shop®, you can find your local one here. Alternatively we can arrange a collection from your address for a £12 fee, this can be added via visiting www.envio.rentals/extend after you have made your initial booking. Large items like our carpet cleaner come with free home pickup.

What happens if I miss my delivery?

Our courier partner will send you an email to let you know your options, these are usually re-attempt delivery the next day or offer collection form a local DPD pickup shop. We won't start your rental period until successful delivery has occurred.

The item arrived a day or two earlier than I booked it for, when do I return it now?

Very occasionally we will dispatch your item early due to reasons including bank holidays, your original return date in your confirmation email still applies.

I'd rather not travel to a Drop off point to return my rental item, what are my options?

We can arrange a pickup from your address for a £6 fee the day after your rental finishes, the pickup will occur between 9:00am - 5:00pm.

We can arrange a pickup from your address for a £12 fee the day after your rental finishes, the pickup will occur between 9:00am - 5:00pm. Please follow this link to book a home collection.

Can I collect and return the item from your warehouse?

As an online platform, we are unable to allow entry to our warehouse. We require all bookings to be made through our website.

My return date is a bank holiday and the return point is closed, what should I do?

If your return date is a bank holiday and your local return point is shut, please drop off the item the following business day by 11:00am.

Do you deliver to DPD Pickup Shops?

Yes. During the checkout process, input your home delivery address. Once we've dispatched your item, DPD will present you with the choice to select a nearby DPD Pickup Shop.There are more than 6,000 DPD Pickup Shops throughout the UK often open with extended hours. You can find your local pickup shop here

Do you deliver to PO boxes, mailbox services or freight forwarding services?

Every order must be shipped to either a residential or business address. Our courier partners do not offer delivery services to PO boxes, mailbox facilities or freight forwarding services.

Can I have the courier leave the item in a safe place outside?

Unfortunately due to the value of items, our courier partner is unable to leave items in a safe place outside. If you are going to miss your one hour delivery slot you can divert the delivery to a local DPD Pickup Shop via the tracking link. 

EnvioPlus Membership

Do I need to be a member to rent an item?

No, EnvioPlus membership is completely optional. Being a member brings added benefits for an annual fee.

When can I cancel EnvioPlus Membership?

You can cancel at any time, however your annual membership fee will not be refunded for the current year. To manage your membership follow this link.

How long does it take to get my discount once I've joined envio plus?

Your membership discount code is emailed to you instantly after joining.


Is telephone support available with my rental?

Yes, UK freephone support is available with every rental, we also provide a comprehensive user guide with every product. Our support phone number is provided once you make a booking.


What happens if the rental product gets lost or damaged whilst under my care?

We don't charge for normal wear and tear, however loss or damage to an item that will prevent us from renting the item out to another customer will be chargeable to your payment card. Repair or replacement charges will be carried out at cost price to us.

Rent One. Plant One.

By renting over purchasing, you are promoting a circular economy that reduces resource requirements by circulating fewer products across more people. Our delivery and return process is certified as carbon neutral by DPD. On top of this, we’ll plant a tree every time you make a booking with us in 2024.