Payment & Booking

What payment methods do you accept?

We accept most major debit and credit cards, please note you will need to input your billing postcode for security reasons.

What is your cancellation policy?

It's free to cancel a rental up to 2 working days before the start date, after this point a full refund is not available as we will have dispatched your item.

Can I change my booking dates?

Providing there is still 2 working days before your rental starts you can amend your rental dates, please get in touch to do this.

Why do you ask for my date of birth when making a booking?

Unfortunately fraudsters can try to use stolen identities to rent and buy things. Date of birth helps us to prevent stolen identities and bank cards from being fraudulently used. This data is never shared.

When will my deposit be returned?

Once the item has been received back to us and checked, your deposit will be refunded (usually within 48 hours). Some banks can take 3-5 working days for the returned amount to show on your statement.

Delivery & Return

Where do you currently deliver?

England, Scotland and Wales. For the Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please contact us as additional delivery costs will apply.

Can I extend my rental if I need more time?

Yes, all of our rentals are extendable. Please visit the product page to view the extension fee per day.

What time will my rental product be delivered?

Between 9:00 am and 5:30 pm on your selected delivery date.

How do I return the item after the rental?

Simply drop it off at any UK Post Office® with the included pre-paid return label by the end of the day. Alternatively we can arrange a collection from your address for a £6 fee, this can be added via visiting www.envio.rentals/extend after you have made your initial booking. Large items like our carpet cleaner come with free home pickup.

What happens if I miss my delivery?

Our courier partner will either deliver to a neighbour or re-attempt delivery the next day, we won't start your rental period until successful delivery has occurred. You will receive a tracking link email on the day prior to delivery, usually on the delivery day you will be notified of a 2 hour delivery slot.

I'd rather not travel to a Post Office to return my rental item, what are my options?

We can arrange a pickup from your address for a £6 fee the day after your rental finishes, the pickup will occur between 9:00am - 5:00pm.

The item arrived a day or two earlier than I booked it for, when do I return it now?

Very occasionally we will dispatch your item early due to reasons including bank holidays, your original return date in your confirmation email still applies.

Can I collect and return the item from your warehouse?

Unfortunately we are not setup to offer local pickup and return at this time.

My return date is a bank holiday and the return point is closed, what should I do?

If your return date is a bank holiday and your local return point is shut, please drop off the item the following business day by 11:00am.

EnvioPlus Membership

Do I need to be a member to rent an item?

No, EnvioPlus membership is completely optional. Being a member brings added benefits for an annual fee.

When can I cancel EnvioPlus Membership?

You can cancel at any time, however your annual membership fee will not be refunded for the current year.

Support

Is telephone support available with my rental?

Yes, UK freephone support is available with every rental, we also provide a comprehensive user guide with every product. Our support phone number is provided once you make a booking.

Other

What happens if the rental product gets lost or damaged whilst under my care?

We don't charge for normal wear and tear, however loss or damage to an item that will prevent us from renting the item out to another customer will be chargeable to your payment card. Repair or replacement charges will be carried out at cost price to us.

Rent One. Plant One.

By renting over purchasing, you're helping to conserve resources. On top of this, we’ll plant a tree every time you make a booking with us in 2022. We're also delighted that our delivery provider has been awarded Triple Certification by the Carbon Trust©.